WiseSpin exists purely for recreational social gameplay - it's not gambling, and it's not a way to make money. We give you real, working controls (limits, breaks, self-exclusion) to help keep it that way, and our team is trained to spot the warning signs if things stop feeling fun. If your play ever starts to feel out of hand, tell us - we'd much rather step in and help than watch quietly.
Introduction
We want WiseSpin to stay exactly what it's meant to be - a fun, low-stakes way to unwind. This policy walks through the tools and safeguards designed to help you keep your play balanced and enjoyable. Taking part in our sweepstakes means accepting this policy alongside our Terms of Use, and if we ever revise it in a way that changes your rights, we'll let you know directly. Continuing to use the platform after that means you've accepted the update.
Our commitment
We build it fair, you play it smart
Keeping gameplay balanced takes effort from both sides. We design the platform for fair, entertaining play, and trust you to use the tools we provide thoughtfully.
We explain how it all actually works
We help you understand how our sweepstakes function, why staying in control matters, and where to turn for outside support if your play ever starts feeling off.
Our team is trained to notice, not ignore
Support staff are trained to recognize the signs of excessive play, and can walk you through our self-help tools or point you toward professional resources.
Protecting minors & vulnerable players
18+ only, strictly enforced
You need to have reached the age of majority in your jurisdiction - 18 at minimum, higher where local law says so - to take part. Any account found in use by a minor is closed immediately, and associated winnings may be forfeited.
Steps parents and guardians can take
- Install parental control or web-filtering software (Net Nanny, CyberPatrol, Cybersitter)
- Secure personal devices - PCs, tablets, phones - with strong passwords
- Always log out of your WiseSpin account after each session
Going through a hard time? It's okay to step back
If you're navigating addiction, mental health challenges, or financial hardship, we'd recommend limiting or pausing play altogether. Our self-help tools and outside professional support are there whenever you need them.
Keeping your play in check
Responsible gaming tools
Cap how much virtual currency you can buy
Set a daily, weekly, or monthly ceiling on how many Gold Coins you acquire - contact support to configure it. Lowering a limit takes effect right away; raising or removing one may involve a waiting period.
Cap how much you play with over time
Set a ceiling on the Sweep Cash you use in games daily, weekly, or monthly - contact support to set it up. Lowering an existing limit applies immediately; raising or removing one usually needs a waiting period, can take up to 24 hours to process, and may involve extra verification.
Access control tools
Step away for a fixed break
Choose a break of 1, 3, 7, 14, or 30 days: your account locks for gameplay until the period ends, then reactivates automatically unless you tell us otherwise. This only covers WiseSpin; any other platforms you play on need to be managed separately.
Time-outs are requested by emailing support and can take up to 24 hours to activate, with identity verification possibly required.
A longer pause when play feels unsustainable
Suspend your account for an extended stretch if gameplay has become genuinely problematic. Reactivation after a defined term can be automatic or on request; going indefinite carries a 6-month minimum, with a cooling-off period (e.g. 7 days) before reactivation afterward. Unredeemed Sweep Coins may expire during self-exclusion: we'll make a reasonable effort to honor pending redemption requests where verification and eligibility were already met.
Spotting problem gameplay
Warning signs worth paying attention to
- Spending beyond your means, or borrowing to keep playing
- Neglecting personal, professional, or family responsibilities
- Using gameplay to escape stress or emotional distress
- Feeling anxious, irritable, or low when you're not playing
- Hiding or downplaying your gameplay to friends or family
Recognize a few of these? Worth taking seriously
Playing longer than intended, feeling guilt or shame, missing work or social plans - these are all signals worth acting on. Consider a spending or time limit, a break, or self-exclusion.
Professional help is one message away
If you think your gaming might be causing harm, reach out - we can share a list of organizations that offer confidential, professional assistance.
External support
These organizations operate independently of WiseSpin and aren't affiliated with us. They don't handle account disputes or customer support for our platform - for anything account-related, come to us directly.
Contact us
Live Chat, right on the site
Available directly on the platform for immediate assistance - whether that's setting a limit, adjusting one, or just talking through a concern about your gameplay.
Policy updates
This policy can be revised at any time
We may update this Responsible Gaming Policy periodically. Continuing to use WiseSpin after an updated version takes effect means you accept the changes.
One thing worth remembering
WiseSpin is a platform for sweepstakes and social entertainment - not a source of income, and not a fix for financial difficulties. Play in moderation, and never hesitate to reach out if you need a hand.
Your safety and wellbeing matter to us just as much as the games do.